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EMV_ FAQs

HOW LONG WILL THE UPGRADE TAKE?
If you are upgrading dispensers and POS software at the same time, it can be an all-day process. The best case scenario is 6 hours, but you will need to create a detailed action plan with your technician ahead of time.

CAN I DO THIS AFTER HOURS?
This is only recommended after you have completed an upgrade at your first site as you will need your best technicians and potential network support. Once you have more experience, upgrading overnight can be an option.

HOW WILL THIS AFFECT MY CUSTOMERS?
The biggest change will come at the card reader. Customers will be prompted to leave their card inserted until instructed to remove
it. Depending on the card, they may be instructed to enter additional information. Typically, they will simply be instructed to remove their card and proceed with the fueling transaction.

WHAT HAPPENS IF A CUSTOMER LEAVES A CARD BEHIND?
Passport POS software is designed with a safety net that reminds customers to remove their cards. If the customer doesn’t remove it, the cashier inside the store will be notified. During the first few days of operation, your cashiers will need to be mindful of this situation and be prepared to train your customers.

HOW WILL MY CUSTOMERS KNOW I UPGRADED?
Make sure you utilize all the tools in our EMV Welcome Kit to your advantage. Using stickers and signs let your customers know you invested in their security can help differentiate you from your unprotected competitors.

CAN I STILL ACCEPT TRADITIONAL MAG STRIPE CARDS?
Yes, however, if you have a customer that has a damaged chip card, the software will not default to mag stripe as a fall-back option to deter fraud.

WHAT IS NEEDED TO TURN ON EMV AT MY STORE?
You’ll need a CRIND upgrade (FlexPay II or IV, or new Encore 700S dispensers), updated card readers (if not current), enhanced site connectivity (high speed enabled via BRCM), EMV-enabled Passport POS Software

I HAVE NEW DISPENSERS, I SHOULD BE READY TO GO, RIGHT?
If your dispensers are new, you should be ready. However, a Gilbarco authorized technician will need to activate your secure devices and make sure they have the latest software. Some dispensers may need a card reader upgrade depending on the age of your dispensers.

DO I NEED A NEW EDH?
No, but you do need at least 16GB of flash memory vs the current 8GB. Newer EDH devices may already have the necessary storage capacity. Your technician can help you determine whether you need to upgrade.

WHY DO I NEED A HIGH SPEED CONNECTION?
For EMV to work efficiently, each dispenser needs a specific network address over a high speed connection. For new sites, Ethernet cables could be used, but our FlexPay Connect methodology optimizes your existing wiring with a new device inside the store to allow for that high speed connection.

CAN I UPGRADE MY SOFTWARE FIRST?
Yes. When software officially releases for your network, you can schedule an upgrade to the new software and be prepared for the outdoor upgrade when ready. The software is free to anyone who has a current active Passport Service Offering agreement. If your license has expired, you will first need to
reactivate your agreement to qualify for the software.

HOW LONG HAS GILBARCO BEEN TESTING EMV?
We have been testing chip card functionality for the past year, performing over 2 million card transactions across the country.

WILL ANYTHING IN MY STORE CHANGE?
With the new Passport Version 11.02 software, there are always new functions that come along with EMV support. The only EMV-related change is the notification of cards left in the dispenser when not properly removed by the customer.

 

EMV  Compliance

What Fuel Retailers Need to Know About Security and Liability:

In the wake of high-level data breaches and pervasive credit card fraud, beginning this year, liability for fraudulent credit card purchases will switch to retailers who have not deployed EMV Credit Card reader technology. Retail fuel POS systems will need to be upgraded by October 2015 to be considered EMV - Compliant, whereas outside AFDs do not need to be upgraded until October 2017.

EMV, which is an initiative between EuroPay, MasterCard and Visa, is a global technology standard adopted by the major credit card companies to govern the rules regarding the acceptance of  "chip cards," at both POS and in dispenser terminals. Chip cards have an embedded microchip that offers enhanced security making them less susceptible to fraud.

EMV  compliance mandates that retailers with outdated POS readers will assume liability for fraudulent credit card purchases.

Phase-1: October 2015 - in-store POS sytem
Phase-II : October 2017 - Outside Dispenser Terminal Readers.

Call Habib Shah : Tel : (937) 470-9400 or email to habib@igsoa.net for assistance if need any help.

 

 

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