HOW LONG WILL THE UPGRADE TAKE?
If you are upgrading dispensers and POS software at the same time, it can
be an all-day process. The best case scenario is 6 hours, but you will
need to create a detailed action plan with your technician ahead of time.
CAN I DO
THIS AFTER HOURS?
This is only recommended after you have completed an upgrade at your first
site as you will need your best technicians and potential network support.
Once you have more experience, upgrading overnight can be an option.
THIS AFFECT MY CUSTOMERS?
The biggest change will come at the card reader. Customers will be
prompted to leave their card inserted until instructed to remove
it. Depending on the card, they may be instructed to enter additional
information. Typically, they will simply be instructed to remove their
card and proceed with the fueling transaction.
IF A CUSTOMER LEAVES A CARD BEHIND?
Passport POS software is designed with a safety net that reminds customers
to remove their cards. If the customer doesn’t remove it, the cashier
inside the store will be notified. During the first few days of operation,
your cashiers will need to be mindful of this situation and be prepared to
train your customers.
HOW WILL MY
CUSTOMERS KNOW I UPGRADED?
Make sure you utilize all the tools in our EMV Welcome Kit to your
advantage. Using stickers and signs let your customers know you invested
in their security can help differentiate you from your unprotected
CAN I STILL
ACCEPT TRADITIONAL MAG STRIPE CARDS?
Yes, however, if you have a customer that has a damaged chip card, the
software will not default to mag stripe as a fall-back option to deter
NEEDED TO TURN ON EMV AT MY STORE?
You’ll need a CRIND upgrade (FlexPay II or IV, or new Encore 700S
dispensers), updated card readers (if not current), enhanced site
connectivity (high speed enabled via BRCM), EMV-enabled Passport POS
I HAVE NEW
DISPENSERS, I SHOULD BE READY TO GO, RIGHT?
If your dispensers are new, you should be ready. However, a Gilbarco
authorized technician will need to activate your secure devices and make
sure they have the latest software. Some dispensers may need a card reader
upgrade depending on the age of your dispensers.
DO I NEED A
No, but you do need at least 16GB of flash memory vs the current 8GB.
Newer EDH devices may already have the necessary storage capacity. Your
technician can help you determine whether you need to upgrade.
WHY DO I
NEED A HIGH SPEED CONNECTION?
For EMV to work efficiently, each dispenser needs a specific network
address over a high speed connection. For new sites, Ethernet cables could
be used, but our FlexPay Connect methodology optimizes your existing
wiring with a new device inside the store to allow for that high speed
UPGRADE MY SOFTWARE FIRST?
Yes. When software officially releases for your network, you can schedule
an upgrade to the new software and be prepared for the outdoor upgrade
when ready. The software is free to anyone who has a current active
Passport Service Offering agreement. If your license has expired, you will
first need to
reactivate your agreement to qualify for the software.
HOW LONG HAS
GILBARCO BEEN TESTING EMV?
We have been testing chip card functionality for the past year, performing
over 2 million card transactions across the country.
ANYTHING IN MY STORE CHANGE?
With the new Passport Version 11.02 software, there are always new
functions that come along with EMV support. The only EMV-related change is
the notification of cards left in the dispenser when not properly removed
by the customer.